Kathari Detailing

Terms & Conditions

Welcome to Kathari Detailing. By booking an appointment with us, you acknowledge that you have read, understood, and agreed to the following Terms & Conditions.

1. Estimates & Pricing

All prices provided online, over the phone, or by message are estimates based on the information provided by the customer. Final pricing may change after an in-person inspection of the vehicle if its condition differs from what was described during booking.

Additional charges may apply for, but are not limited to:

  • Excessive pet hair

  • Heavy staining

  • Sand or excessive debris

  • Mold or mildew

  • Biohazard materials (including bodily fluids)

  • Excessive trash

  • Severe odors

  • Vehicles requiring substantially more labor than expected

Any price adjustments will be discussed with the customer before additional work begins.

2. Appointment Policy

Please ensure your vehicle is accessible at the scheduled appointment time. If we are unable to access the vehicle or cannot begin work due to customer-related delays, we reserve the right to shorten, reschedule, or cancel the appointment.

Customers should remove all personal belongings, valuables, cash, firearms, medications, and other important items before the appointment. Kathari Detailing is not responsible for personal items left inside the vehicle.

3. Cancellation & Rescheduling

We understand that plans change. If you need to cancel or reschedule your appointment, please notify us as soon as possible.

If our technician arrives and the appointment cannot proceed due to customer-related circumstances or because the condition of the vehicle differs significantly from what was disclosed during booking, a non-refundable cancellation fee equal to 50% of the original quoted service price may be charged to compensate for reserved scheduling time and travel expenses.

4. Unexpected Vehicle Conditions

Our pricing is based on the condition described when the appointment is booked.

If, upon arrival, we discover conditions requiring substantially more labor, specialized equipment, additional products, or health and safety precautions—including, but not limited to:

  • Mold or mildew

  • Biohazards or bodily fluids

  • Excessive pet hair

  • Severe staining

  • Heavy contamination

  • Excessive trash or debris

  • Pest infestations

  • Any condition posing a health or safety risk

—we reserve the right to:

  • Upgrade the service package and adjust pricing;

  • Reschedule the appointment for a later date; or

  • Decline the service if it cannot be completed safely.

If the originally scheduled appointment must be canceled or rescheduled because of these conditions, a non-refundable cancellation fee equal to 50% of the original quoted service price will apply.

5. Right to Refuse Service

Kathari Detailing reserves the right to refuse or discontinue service at any time if:

  • Working conditions are unsafe.

  • The vehicle presents a health hazard.

  • Required utilities or access are unavailable.

  • The customer behaves in a threatening, abusive, or inappropriate manner.

6. Satisfaction Guarantee

We take pride in our work and strive to provide exceptional results. If you are not satisfied with any aspect of your detail, please notify us within 24 hours of service completion with a picture or video. We will make reasonable efforts to address any concerns related to the services performed.

Normal wear, permanent stains, discoloration, scratches, paint defects, faded trim, or damage existing prior to the appointment are not covered by this guarantee.

7. Pre-Existing Damage

Kathari Detailing is not responsible for pre-existing damage, including but not limited to:

  • Paint chips or peeling paint

  • Deep scratches

  • Oxidized or faded paint

  • Torn upholstery

  • Cracked leather

  • Broken trim

  • Loose emblems

  • Malfunctioning electronics

  • Existing mold damage

Customers are encouraged to point out any existing damage before service begins.

8. Weather & Mobile Services

As a mobile detailing business, weather conditions may affect scheduled appointments. In the event of severe weather or unsafe working conditions, appointments may be rescheduled at no additional charge.

9. Payment

Payment is due immediately upon completion of the service unless otherwise agreed in writing.

Kathari Detailing reserves the right to charge applicable late fees or collection costs for unpaid balances where permitted by law.

10. Limitation of Liability

Kathari Detailing shall not be liable for indirect, incidental, or consequential damages arising from the use of our services.

Our total liability for any claim shall not exceed the amount paid by the customer for the service giving rise to the claim, except where prohibited by applicable law.

11. Acceptance of Terms

By scheduling an appointment, paying a deposit, or receiving services from Kathari Detailing, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.